2016 Day 1 Program

9:30am - 10:30am: Concurrent Educational Sessions

CLIA Training

Delivering Great Customer Service Service sells! New 2016
Presented by Stephani McDow, Cruise Lines International Association
Great service is the cornerstone of success for any business. But providing it can be a challenge in today’s fast paced, high-expectation travel marketplace. Each time you reach and out touch your clients, no matter what communications method, you are providing them service. In this session, we discuss how closely sales and service are tied together, best practices of great service and the consequences of providing poor customer service. 

9:30am - 11:30am: Concurrent Educational Sessions

HVCB Specialist Training

Hawaii Destination Specialist Program
Presented by George Johns, Hawaii Visitors and Convention Bureau
This certification program will provide a rich and extensive understanding of the destination as a whole, and the six individual islands that make Hawaii the most diverse and exciting place on the globe. You’ll also learn how to promote Hawaiian Islands vacations to different traveler profiles, creatively cross sell and upsell, and to counter objections, to ensure your success. In addition to an unparalleled education, you will earn your Hawaii Destination Specialist Certification unlocking exclusive benefits including:

  • Consumer Referrals on www.gohawaii.com
  • Specialist-Only Webinars
  • Continuing Education Credits from the Travel Institute
  • One-Year Subscription to HAWAII Magazine
  • Access to ePostcard Marketing Tool
  • Use of the Hawaii Destination Specialist Logo
  • Personalized emails for your Hawaiian-Island bound clients (Linking to a comprehensive welcome microsite)

10:45am - 11:45pm: Concurrent Educational Sessions

CLIA Training

The Wonderful World of Ship Inspections – Everything you need to know about ship inspections New 2016
Presented by Stephani McDow, Cruise Lines International Association
New to the travel industry? Never been on a cruise ship before? CLIA will take you through the steps to book a ship inspection, how to prepare for your ship inspection, what to expect and tips on how to get the most of your ship inspection. Also covered will be the different types of ship inspections and how to use your ship inspection experience to help you close cruise sales.

VAX Training

The Perfect Team to Grow Your Business - VAX & Xcelerator
Presented by Beth Kitzman, Trisept Solutions
Join us as we demonstrate the perfect pairing of technologies that is sure to simplify how you manage your clients and day-to-day tasks. Together, VAX and Xcelerator integrate all of the functions you need to service your clients and efficiently run your business.
After attending this presentation you will be able to:

  • Utilize the key engagement tools within VAX to promote, market and grow your business
  • Build and modify itineraries perfectly matched to your clients’ preferences (Single and multi-destinations, pre- and post-cruise stays, hotel offsets, fly-drive vacations)
  • Recognize how Xcelerator provides easy client relationship management, responsive dashboards for business management, and the ability to access leading industry suppliers using Discover’s cognitive search power to match your clients perfect travel experience increasing your value and client loyalty

12:00pm - 12:45pm: Lunch, Sponsored by Holland America Line

1:00pm - 2:00pm: Concurrent Educational Sessions

Fathom Travel

You. Me. Us. Making Sustainable Futures Possible Through Travel
Presented by Ron Fenska, Fathom Travel
Learn from Fathom why connecting through travel can be transformative. Fathom delivers powerful and enriching experiences that benefit travelers and the communities they meet by making genuine connections possible in a world that has never been more disconnected. Fathom isn’t about service or work or voluntourism. Fathom is about providing the space for travelers with a shared purpose, and a desire to participate in their world, to come together. Fathom isn’t about taking a vacation to get away from life…but rather about taking time to lean into life. Starting from the moment you board the The MV Adonia, a small ship that carries travelers into a restorative and personalized journey, possibilities take shape through workshops and educational programs and gatherings. Coming together to harness the power of a sustained effort alongside locals, Fathom travelers are building a future of opportunities. Learn why this unique journey is generating one of the highest NPS scores in the travel industry—and how you can get involved. 

Hawaii Island Update

What's New in the Hawaiian Islands
Presented by Maile Brown, Kauai Visitors Bureau; Kainoa Daines, Oahu Visitors Bureau; Deanna Isbister, Island of Hawaii Visitors Bureau
There's no place on earth quite like the Hawaiian Islands. Six unique islands. Six unique experiences. From crystal blue waters to black sand beaches, Hawaii's iconic destinations are enough to fill any bucket list. The session will be conducted by in-destination, Island Chapter representatives highlighting NEW and unique activities and events your clients can experience on six Hawaiian Islands—Kauai, Oahu, Molokai, Lanai, Maui and Hawaii Island.

Special Needs Group Certification

Introduction to the Special Needs Market
Presented by Andrew Garnett and Jim Smith, CTIE, Special Needs Group
Open a new world of possibilities for your business by enabling over 63 Million Americans with Disabilities and the millions more with occasional special needs. Americans with Disabilities are the LARGEST minority in the USA. Currently, they spend over $13.6 billion annually on travel. Still, twenty-four million of them have indicated they would travel or travel more often if only their needs were met. Find out how Special Needs Group can help you tap into this lucrative market and help to deliver the Ultimate Freedom; the Freedom to Travel.

2:15pm - 3:15pm: Concurrent Educational Sessions

Selling U.S. Travel

Moderated by Eric Moya, Travel Weekly
Selling the U.S. has never been hotter! What options can you give your clients who might want to take their next vacation a bit closer to home? Join top industry suppliers and learn about the variety of vacation experiences awaiting your customers right here in the USA.
Panelists include:
Joel Cohen, New York City Vacation Packages
Barry Karp, ShoreTrips
Thomas Valley, SeaWorld Parks & Entertainment
 

Special Needs Certification

Introduction to the Special Needs Market
Presented by Andrew Garnett and Jim Smith, CTIE, Special Needs Group
Open a new world of possibilities for your business by enabling over 63 Million Americans with Disabilities and the millions more with occasional special needs. Americans with Disabilities are the LARGEST minority in the USA. Currently, they spend over $13.6 billion annually on travel. Still, twenty-four million of them have indicated they would travel or travel more often if only their needs were met. Find out how Special Needs Group can help you tap into this lucrative market and help to deliver the Ultimate Freedom; the Freedom to Travel.

Starwood Hotels & Resorts Worldwide

Now Starwood is Part of Marriott International...Maximize Your Rewards with SPG Pro!
Presented by Jason Davidson, Starwood Hotels & Resorts Worldwide
Marriott International has officially welcomed Starwood Hotels & Resorts into its family, creating the world’s largest and best hotel company. Please join Jason Davidson, Sales Coordinator, Global Leisure & Luxury Sales as he shares our latest efforts to reward and expand business with travel professional partners for booking the legacy Starwood brands through the award winning SPG Pro program. He will cover new and exciting ways to be rewarded for all of your hard work with SPG Pro and how to increase your revenues and profit potential. For now, Marriott and Starwood sales teams will continue to sell our respective brands and accounts through 2016, which means you can expect business as usual for several months to come and the pleasure of working with us all. In that vein Jason will share updates on the legacy Starwood world class brands and destinations across the globe. One $100 gift card and two $50 gift cards will be given away at the end of the workshop.

Tourism Cares

The Good Travels Advisor – How to Serve the Growing Market for Meaningful Travel
Presented by John Yonce, Tourism Cares
Research by Phocuswright and Tourism Cares shows demand booming from travelers—especially Millennials, the Affluent, and Families—who want to give back to destinations they visit through volunteering and other ways to give back. But how do you tap into this growing market, and best guide your clients toward a satisfying and rewarding experience? Learn how you can become a certified Good Travels Advisor and help travelers make a difference—and help your business too!

3:30pm - 5:15pm: General Session

Welcome Address

Stacy Ritter, President and CEO, Greater Fort Lauderdale Convention and Visitors Bureau
Zheng Weihang, Executive Vice President and Secretary General, China Cruise & Yacht Industry Association (CCYIA)
Vincent Cirel, Chairman and CEO, CruisingStore.com

CEO Conversation

Arnold Donald, CEO, Carnival Corporation and Arnie Weissmann, Editor-in-Chief, Travel Weekly

What Makes Being A Travel Advisor Awesome?  – Host Agency Panel discussion

Moderated by Joanie Ogg and Mary Pat Sullivan

Debbie Fiorino
, Senior Vice President, Dream Vacations/CruiseOne & Cruises Inc.
Jackie Friedman, President, Nexion, LLC
Meredith Hill, Founder and President, Gifted Travel Network
Steve Hirshan, Senior Vice President of Sales Support, Avoya Travel
Jenn Lee, Vice President of Sales and Marketing, Travel Planners International

5:30pm - 6:45pm: Think Tank, Sponsored by Amadeus North America and Trisept Solutions

Presented by Carolyn Cauceglia, Amadeus North America and John Ische, Trisept Solutions
During this innovative, high energy discussion forum, CruiseWorld attendees will exchange ideas, challenges and innovation as they share and learn from each other in this moderated open discussion format. This session is sponsored by Amadeus and Trisept Solutions, so anticipate some excellent conversation on technology best practices.