Day 2

7:15am 8:15am: Breakfast, Sponsored by MSC Cruises

Presented by Joe Jiffo, Senior Vice President of Sales, North America, MSC Cruises

8:30am 9:30am: Sponsored Workshops

Avalon Waterways River Cruising

Presented by Cindy Sullivan and Joel Schlamkowitz, Avalon Waterways / Globus family of brands
Everyone travels to see new things but many travel to do new things. With our NEW Avalon Active Discovery cruises, Special Interest cruises and exotic itineraries you can see from our Unique Point of Views how Avalon offers itineraries from action packed experiences and interactive discoveries to traditional sightseeing that clients can tailor their vacation to suit their own personal interests and pace.  


Travel Agency Business Models 101: Finding Success and Driving More Profit with CCRA
Moderated by Margie Jordan, CCRA. Panelists include Hema KhanAnne Smith, CTIE, CTE, DS, MCCValerie Gossett; and Holly Matthews, CCRA
Think you know everything there is to know about the different business models available to you as an agency owner? Think again! We’ve assembled the best of the best in the business to talk about how they have created the perfect mix of affiliations, partnerships and products to drive more success for their agency. Do not miss this!

Greater Fort Lauderdale CVB

Greater Fort Lauderdale GOES LIVE with Hello Sunny TV
Presented by Caitlan Etchevers, Greater Fort Lauderdale CVB
Have you ever been LIVE with Greater Fort Lauderdale? Learn more about how the Greater Fort Lauderdale CVB won “best in show” through their Hello Sunny TV Launch and how this will help YOU with your business and clients.

Want to be cutting edge? Want to give your clients a fun and unique way to explore a destination? Come to our seminar to see how! Make sure you attend this session so that you can get a chance to win a VIP Hello Sunny Beach Bag filled with Greater Fort Lauderdale Goodies!

Israel Ministry of Tourism

Selling Israel As More Than Just the Holy Land
Presented by Yael Golan, Israel Ministry of Tourism
Most know Israel as the Holy Land, a faith-based destination for both Christian and Jewish travelers. This workshop will explore the other target markets and niches that are potential sells of Israel for you. The workshop will also touch upon various websites and social media that can be used.

9:45am 10:45am: Sponsored Workshops

Carnival Cruise Line

Presented by Frank Robleto and Alicia Steuart, Carnival Cruise Line
Carnival knows that travel agents rock. To show our diehard devotion to you, we’ve released an album of travel agent greatest hits. And we’re going on tour! Join Carnival’s Business Development Director, Frank Robleto, and get ready for your world to be rocked.

Alaska - Visit Anchorage

Beyond the Cruise: The Inside Scoop on Alaska Adventures
Presented by Marsha Barton, Visit Anchorage
Anchorage is a city of comfort in the midst of pure wilderness. This presentation will show you what South-central Alaska has to offer the adventurous traveler, off of the cruise ship! Learn tips of the trade and how to increase your commissions by selling pre- and post-land tours in Alaska.

Holland America Line

Take Your Business & Commission to the Next Level: Specialize in Selling Premium Cruises and Immersive Destination Experiences with Holland America Line
Presented by Denella Ri'chard, Holland America Line
Join Denella Ri’chard for this engaging, informative workshop where she’ll provide you with tips and insights on how to sell these amazing destination experiences, how to maximize your commission earning potential, and lock in qualified, loyal clientele while leveraging the partnership of the Holland America sales team, tools, technology, and training available to help you grow your business.

Riviera River Cruises

Which River Floats your Boat? Europe’s Riveting Rivers & Waterways Explained
Presented by Jana TvedtNicola Iannone, and Shelley Davey, Riviera River Cruises
Riviera River Cruises has been selling European river cruises for almost ten years and is now the most successful river cruise operator in the UK.  Come along to hear our experts explain the key differences between the numerous rivers in Europe and which itinerary may best suit your client.  Sell European rivers with confidence!  

10:50am 1:15pm: General Session II & Lunch, Sponsored by Royal Caribbean International and Celebrity Cruises


Presented by Tom Botts, Head of Commercial, UpLift

CEO Conversation

Richard Fain, Chairman and CEO, Royal Caribbean International, Ltd. and Arnie Weissmann, Editor-in-Chief, Travel Weekly

A Word from Celebrity Cruises

Presented by Lisa Lutoff-Perlo, President & CEO, Celebrity Cruises

Presidents' Panel

Moderated by Arnie Weissmann and Mary Pat Sullivan

Orlando Ashford, President, Holland America Line
Michael Bayley, President & CEO, Royal Caribbean International
Roberto Fusaro, President, North America, MSC Cruises
Lisa Lutoff-Perlo, President & CEO, Celebrity Cruises
Andy Stuart, President and CEO, Norwegian Cruise Line
Jan Swartz, Group President, Princess Cruises and Carnival Australia

 TW Talks – Travel Agency Leadership Tackles Industry Hot Topics

  • The Soft Stuff is the Hard Stuff (Servant Leadership) with Debbie Fiorino, Senior Vice President, Dream Vacations/CruiseOne & Cruises Inc.
  • Activate Your Midas Touch with Meredith Hill, Founder and President, Gifted Travel Network
  • Impatience is a Virtue with Jenn Lee, VP of Sales & Marketing, Travel Planners International

Lunch, Sponsored by Royal Caribbean International and Celebrity Cruises

Presented by Vicki Freed, SVP, Sales and Trade Support & Service, Royal Caribbean International

1:25pm: Ribbon Cutting, Sponsored by Hertz

Maurice Honor, Vice President Distribution Sales, Hertz

1:30pm - 5:45pm: Exhibitor Showcase including a sampling of local fare, Sponsored by Greater Fort Lauderdale CVB