2016 Day 2 Program

7:00am - 8:00am: Breakfast, Sponsored by Exclusive Group Travel

8:15am - 9:15am: Sponsored Workshops

Avalon Waterways

Avalon Waterways River Cruising
Presented by Cindy Sullivan and Joel Schlamkowitz, Avalon Waterways/Globus family of brands
Come experience our unique point of views, our NEW Avalon Fresh dining options you will crave and NEW Avalon active discovery cruises with action packed full immersion itineraries to choose along with our other Specialist Interest Cruises and European and Exotic itineraries.


It's All TRUE: Everything You Always Wanted to Know About Where We're Headed
Presented by Margie Jordan, CCRA
It's no secret - CCRA has been making some bold moves in the industry and creating real value for travel agencies who want to thrive in today's travel environment. Confused about what CCRA has done since it acquired OSSN, or what the future looks like for one of the industry's top hotel booking platforms, CCRATravel.com? Not sure how successful agencies utilize the TRUE code for commissions on cruises? Want to see some of our cruise suppliers offering a whopping 16% with no splits? We've got your answers. Get a sneak peek at some changes coming in 2017 to CCRA's membership program including a new membership type, new features and benefits - and how you can work with us AND a host agency. You'll leave feeling excited about the opportunities we have in store for our agents and how we can grow your business together!

Greater Fort Lauderdale Convention and Visitor Bureau

Greater Fort Lauderdale's Hidden Gem
Presented by Caitlan Etchevers, Greater Fort Lauderdale CVB
Join the Greater Fort Lauderdale’s CVB and local partners as they explore with you the 23 miles of blue wave beaches that their destination offers as well as the 23 miles of snorkeling and scuba diving options available. Shipwreck Park is set to be the Dive Capital of the US with over 16 wrecks including the newest “Lady Luck.”  Come learn about an exciting pre/post cruise activity right here in Greater Fort Lauderdale. Make sure you attend this session so that you can get a chance to win a VIP Hello Sunny Beach Bag filled with Greater Fort Lauderdale goodies.

Holland America Line

Holland America Line—We've Got People Talking!
Presented by Denella Ri'chard, Holland America Line
Join Denella Ri’chard to learn about the exciting initiatives taking place at Holland America Line. You’ll hear about our new ships, new partnerships and valuable training courses designed exclusively to help you grow your business with us. Sailing to more than 400 ports of call, more than any other premium cruise line, your guests can count on sailing in classic style with enriching entertainment and culinary experiences to regions such as Alaska, Europe, Asia, the South Pacific, the Caribbean, South America, and more. With WAVE season approaching, now is the time learn how your clients will benefit from our innovation and how your business will benefit when selling Holland America Line.

9:25am - 10:25am: Sponsored Workshops

Carnival Cruise Line

Selling the Sailing: How to Throw the Ultimate Cruise Night
Presented by Alicia Steuart, Carnival Cruise Line
Join Alicia Steuart as she presents one of the top business development tools for travel agents—the ultimate cruise night. Learn the essentials of how to throw your own cruise night event, expand your client base, gain more loyal customers and earn more commission closing sales by bringing together potential clients in fun and unique ways!

Exclusive Group Travel

Making Land Groups as Easy as F.I.T.s!
Presented by Sam Combs, Exclusive Group Travel
When receiving a request to book a group, does the thought cause you stress? Anxiety? It happens to many. Sam Combs the Senior Director Strategic Accounts discusses why booking groups with Exclusive Group Travel (EGT) is as easy as booking FIT packages. He explains how EGT understands the challenges and developed a program to eliminate the hurdles of other suppliers. From the initial quote to final accounting, Sam demonstrates how EGT’s system makes the process just like booking FITs!

Israel Ministry of Tourism

Selling Israel As More Than Just the Holy Land
Presented by Eyal Carlin, Israel Ministry of Tourism
Most know Israel as the Holy Land, a faith based destination for both Christian and Jewish travelers. This workshop will explore the other target markets and niches that are potential sells of Israel for you. The workshop will also touch upon various websites and social media that can be used.

Uniworld Boutique River Cruise Collection

Exceeding Expectations for the Luxury River Cruise Client with Uniworld
Presented by John Restuccia and Pam Scott, Uniworld Boutique River Cruise Collection
Are you matching the right client with the right river cruise experience? River cruising has been evolving rapidly and there are now many distinct differences between brands. Join Uniworld for a look at the Uniworld difference and what’s new for this luxury river cruise line in 2017.

10:30am - 11:50pm: General Session & Lunch, Sponsored by Discover


Vincent Cirel, Chairman and CEO, CruisingStore.com

Mastermind Sales & Marketing Secrets of Success

Moderated by Joanie Ogg and Mary Pat Sullivan

John Chernesky
, Vice President of North America Sales, Princess Cruises and Cunard Line
Vicki Freed, Senior Vice President, Sales and Trade Support & Service, Royal Caribbean International
Nathan Hickman, Vice President National Accounts and Field Sales, Norwegian Cruise Line
Ken Muskat, Executive Vice President, Sales PR and Guest Services, MSC Cruises
Adolfo Perez, Vice President, Trade and Sales Marketing, Carnival Cruise Line
Dondra Ritzenthaler, Senior Vice President, Sales and Trade Support and Service, UK & APAC, Celebrity Cruises

12:00pm: Ribbon Cutting, Sponsored by Celebrity Cruises

12:00pm - 4:15pm: Exhibitor Showcase including a sampling of local fare, Sponsored by Greater Fort Lauderdale CVB

4:15pm-6:00pm: Viewing Launch Party onboard the Harmony of the Seas (by RSVP only)